Stanley 1913

General Support 13

• I have a question about Stanley products.
• I need help creating a Stanley account.
• I need help in managing my Stanley account.
• I forgot my Stanley account password.
• I would like to know when an item will be back in stock.
• I want to know how you ship your products.
• I want to know when your next promotional sale is.
• Do Stanley products contain lead?
• I want to resell Stanley products.
• I have a question on donation or sponsorship.
• I want to be a part of your team.
• How do I reach Stanley Customer Service?

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Customization Program - Stanley Create 21

• Will my customized products be shipped with my non-customized items in my order?
• How long does it take to receive a customized Stanley product?
• Can I expedite ship my custom order?
• Can I customize my order outside of the United States?
• Can I return my customized Stanley item?
• What do I do if the item received does not match the custom design originally ordered?
• What do I do if the item(s) received is damaged via shipping?
• What products are eligible for customization? Why isn't the product I want available for customization?
• Can I choose where my customized design appears on my Stanley product?
• Are there any guidelines and restrictions with what I can engrave on my Stanley product?
• Can I choose any color option for my customization? What colors are available?
• Can I customize with both text and graphics on one product, or do I have to choose one?

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THE QUENCHER H2.0 FLOWSTATE™ TUMBLER 9

• Will I receive my Quencher in time for the holidays?
• Will you have more available during the current restock?
• When is the next restock?
• Why does it take so long to restock / Why can’t you keep enough in stock for each launch?
• Will colors from the past limited releases come back in stock?
• Why won’t my discount code work on my Quencher order?
• I signed up for notifications but did not receive my Notify Me email during the last restock.
• Do the Quencher H2.0 Flowstate™ Tumblers contain lead?
• How do I care for my Quencher?

Orders 12

• I need help in placing an order.
• I want to use a discount/voucher code.
• I want to place an order without creating a Stanley account.
• I want to know what payment methods I can use.
• I need help because my credit card keeps being rejected.
• I want to know the status of my order.
• I want to make changes to my Stanley order ( i.e. shipping address, shipping method, items ordered).
• I want to get my invoice copy.
• I haven’t received my order confirmation.
• How will I receive my order and shipping information?
• I received the wrong color / My product arrived damaged / Items missing in my order.
• I placed a bulk order for Stanley product via the Stanley website and my order was cancelled. Why?

Shipping 7

• I want to know if you ship outside the US.
• I want to know when my order will arrive.
• I want to get my tracking number.
• I received the wrong product/s.
• The item/s I ordered arrived damaged.
• Why aren't you offering expedited shipping options?
• Can you combine orders so I do not have to pay extra shipping?

Cancel or Return Items 3

• I want to return the item/s I purchased.
• I want to request a refund.
• I want to cancel my order.

Warranty & Parts 3

• Where do I find my product info?
• I need help in submitting a product warranty claim.
• I am looking for replacement parts.

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General Support 1

• I need help creating a Stanley account.