Stanley 1913
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Knowledge base
Stanley US Support
Adventure Quencher Travel Tumbler
7
Will you have more available during the current restock?
When is the next restock?
Why does it take so long to restock / Why can’t you keep enough in stock for each launch?
Will colors from the past limited releases come back in stock?
Why won’t my discount code work on my Quencher order?
I signed up for notifications but did not receive my Notify Me email during the last restock.
How do I care for my Quencher?
General Support
12
I have a question about Stanley products.
I need help creating a Stanley account.
I need help in managing my Stanley account.
I forgot my Stanley account password.
I would like to know when an item will be back in stock.
I want to know how you ship your products.
I want to know when your next promotional sale is.
I want to resell Stanley products.
I have a question on donation or sponsorship.
I want to collaborate with Stanley.
I want to be a part of your team.
How do I reach Stanley Customer Service?
Orders
12
I need help in placing an order.
I want to use a discount/voucher code.
I want to place an order without creating a Stanley account.
I want to know what payment methods I can use.
I need help because my credit card keeps being rejected.
I want to know the status of my order.
I want to make changes to my Stanley order ( i.e. shipping address, shipping method, items ordered).
I want to get my invoice copy.
I haven’t received my order confirmation.
How will I receive my order and shipping information?
I received the wrong color / My product arrived damaged / Items missing in my order.
I placed a bulk order for Stanley product via the Stanley website and my order was cancelled. Why?
Shipping
7
I want to know if you ship outside the US.
I want to know when my order will arrive.
I want to get my tracking number.
I received the wrong product/s.
The item/s I ordered arrived damaged.
Why aren't you offering expedited shipping options?
Can you combine orders so I do not have to pay extra shipping?
Cancel or Return Items
3
I want to return the item/s I purchased.
I want to request a refund.
I want to cancel my order.
Warranty & Parts
3
Where do I find my product info?
I need help in submitting a product warranty claim.
I am looking for replacement parts.
Stanley CA Support
General Support
1
I need help creating a Stanley account.